FAQ & Policies

🍪 FAQ & POLICIES

The Cookie Plug by Ari

📦 ORDERING

Q: How do I place an order?

A: Orders can be placed directly through our website. Once your order is confirmed, you’ll receive an email with all the details.

Q: How far in advance should I order?

A: We recommend ordering at least 2–3 days in advance to guarantee availability.

Q: Do you accept custom orders?

A: Yes! Custom orders are accepted depending on availability. Please contact us directly before placing your order.

🚚 SHIPPING & DELIVERY

Q: Do you offer delivery or shipping?

A: We offer local delivery we do not offer shipping options at this time.

🍪 PRODUCT INFO

Q: How should I store my cookies?

A: Store cookies in an airtight container at room temperature for up to 3–5 days, or refrigerate to extend freshness.

Q: Can I reheat my cookies?

A: Yes! Warm in the microwave for 10–15 seconds for that fresh-out-the-oven taste.

Q: Do your cookies contain allergens?

A: Our cookies may contain or come into contact with:

Dairy
Eggs
Wheat
Nuts
Please contact us if you have specific allergy concerns.

💸 PAYMENTS & REFUNDS

Q: What payment methods do you accept?

A: We accept all major payment methods available at checkout.

Q: Do you offer refunds or exchanges?

A: Due to the nature of our products, all sales are final.

However, if there is an issue with your order, please contact us within 24 hours of receiving it.

❌ CANCELLATIONS

Q: Can I cancel my order?

A: Orders can be canceled within 1 hour of placing them. After that, we begin preparing your order and cannot guarantee cancellation.

📍 PICKUP

Q: Do you offer local pickup?

A: Yes! Pickup details and instructions will be provided after your order is confirmed.

⚠️ POLICIES

Freshness Guarantee

We take pride in delivering fresh, high-quality cookies. Each order is made with care to ensure the best experience.

Order Accuracy

Please double-check your order before placing it. We are not responsible for incorrect information submitted at checkout.

Allergy Disclaimer

Our kitchen handles common allergens. We cannot guarantee any item is completely allergen-free.

💌 CONTACT US

Have questions or need help with your order?

Reach out anytime — we’re happy to help!